Privacy Policy

Privacy Policy

Our Commitment to Privacy

At Outright Oven Cleaning, we understand the importance of protecting your privacy. We’re committed to providing you with a personalized and valuable service while ensuring your information is secure and used only for the purposes you entrust us with.

What Information We Collect

We only collect the information we need to fulfil your requests and provide our services. This includes:

  • Name and contact information: Name, address, phone number (home and mobile if both used), email address, work number (if relevant).
  • Appointment details: Booking information, instructions for accessing your property, and parking details.

We never share your information with any third parties or engage in cold calling or marketing list purchases. All information is obtained directly from you with your consent.

How We Use Your Information

We use your information to:

  • Schedule and fulfil appointments: Book appointments, send reminders, and ensure our technicians can find your location.
  • Stay in touch: Send occasional service updates, reminders, and special offers (limited to once a year for businesses and six months for initial domestic customers).
  • Maintain accurate records: Keep track of past appointments and service details.

Keeping Your Information Safe

We take data security seriously and implement multiple safeguards to protect your information:

  • Encrypted data storage: Your information is stored securely on encrypted servers behind firewalls.
  • Secure paper records: Paper records like invoices are kept in a secure office location and shredded after 7 years.
  • No credit card storage: We never store credit or debit card information.

Your Privacy Rights

You have the right to:

  • Access your information: Contact us to request a copy of the information we hold about you.
  • Correct your information: Notify us if any of your information is inaccurate or outdated.
  • Opt out of marketing: Reply to any marketing email with “unsubscribe” or contact us directly.
  • Request data deletion: Contact us to have your information removed from our records.

We will take reasonable steps to verify your identity before granting any requests.

Our Commitment to Data Accuracy

We strive to ensure the information we collect is accurate, relevant, and not excessive. We regularly review and update our records to remove outdated or unnecessary data.

No Data Sharing

We never transfer or share your information with any third parties without your consent.

Contact Us

If you have any questions or concerns about our privacy practices, please feel free to contact us by phone or email. See details in the footer of this website.